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BNH Employees Named Quality Service Professionals of the Year

Laconia, New Hampshire – July 6, 2017 – Each year, Bank of New Hampshire employees nominate their co-workers for the special distinction of Quality Service Professionals of the Year. This year’s recipients were Kathleen Kelley, Bank Services Representative; Candice Hada, Systems Support & Operations Analyst; Kathy Crane, Vice President – Wealth Management Officer; Lindsay Cota-Robles, Vice President – Marketing Officer.

In making their nominations, employees are asked to consider such factors as interpersonal skills, customer orientation, product & service knowledge, commitment to the team and positive attitude along with consistently providing exceptional quality service to their customers.

Kathleen began her career with Bank of New Hampshire in 1984, that’s right, she has been with the bank for 33 years! She has quite a following of regular customers who ask for her specifically in the Laconia office because they know she is patient, friendly, courteous, warm & welcoming. A few more attributes that Kathleen demonstrates on a daily basis would be her close attention to detail, thoroughness, she always has the customer’s best interest in mind at all times. Kathleen is a consistent team player and is the go-to person for her peers with questions & concerns, she willingly shares information she learns and is a valuable resource with all the vast experience and knowledge she has acquired over the years. A remarkable fact about Kathleen is that she was the recipient of the very first Quality Service Award back in 2000. Here we are 17 years later recognizing her for the same outstanding service she continues to provide. What an incredible asset Kathleen is to the bank, and a testament to the extraordinary level of quality service she strives for each and every day.

Candice began her career with Bank of New Hampshire the summer of 2006 and has spent the past 11 years working in the Information Technology department. Some of her attributes include intelligent, friendly, courteous, collaborative, and most importantly she is a team player. These qualities are demonstrated on a regular basis as she is involved in numerous projects at any given time. Candice consistently maintains a professional, positive, and friendly attitude. She listens to all team members for the purpose of understanding what needs to be accomplished. Candice is a true asset to the bank and is very deserving of this award.

Kathy began her career with Bank of New Hampshire in 1996 and as a founding employee of the Wealth Management department takes tremendous pride in the incredible growth and success to date. To describe Kathy you would have to mention caring, mindful, and encouraging. Kathy is committed to her customer’s welfare, their satisfaction, and making sure they have a positive experience. She receives more flowers and thank-you notes from clients in a month than most employees receive in a year. Kathy is thoughtful, considerate, and insightful. She is goal oriented and excels in her role within the department and bank, as well as, outside of work with community participation, like, the Santa Fund and leading the department in funding a family for gifts at Christmas and dinners at Thanksgiving. Kathy’s positive attitude and easy-going personality is infectious, and the halls ring with her laughter. We know how popular she is with the clients, but she is well-liked and appreciated by her colleagues as well. She always greets you with a smile on her face and joy in her voice. Kathy’s a winner and deserves this recognition.

Lindsay began her career with Bank of New Hampshire in 1999 as a Database Specialist and in 2001 became a Marketing Specialist. Today Lindsay is the Vice President-Marketing Officer where she continues to develop in her role as a manager, evolving into a true leader. She takes great care to keep her team informed and ultimately engaged. This is accomplished through regular check-ins with her staff to support, encourage, and hold them accountable to goals. Lindsay places a great deal of emphasis on having a strong goal focus, her position requires her to focus bank-wide and she is a key player in helping the bank achieve its goals. In her role, she meets regularly with many areas of the Bank and provides the support they need to move forward with their department projects. Lindsay is a strong contributor to the Bank’s success and very deserving of this award.

It’s easy to see why each recipient was selected for this prestigious award; they consistently provide exceptional service and are very deserving.

Bank of New Hampshire, founded in 1831, provides deposit, lending and wealth management products and services to families and businesses throughout New Hampshire. With 24 banking offices throughout New Hampshire and assets exceeding $1.5 billion, Bank of New Hampshire is the oldest and largest independent bank in the state. Bank of New Hampshire is a mutual organization, focused on the success of the bank’s customers, communities and employees, rather than stockholders.  For more information, call 1-800-832-0912 or visit



Photo Caption (L-R): Kathleen Kelley, Bank Services Representative; Candice Hada, Systems Support & Operations Analyst; Kathy Crane, Vice President – Wealth Management Officer; Lindsay Cota-Robles, Vice President – Marketing Officer.


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For media inquiries, contact:

Tiffany Baert

Vice President - Marketing Officer
(603) 527-3270