BNH Employees Named Quality Service Professionals of the Year
Laconia, New Hampshire – July 22, 2016 – Each year, Bank of New Hampshire employees nominate their co-workers for the special distinction of Quality Service Professionals of the Year. This year’s recipients were Jennifer Schaffner, Bank Trainer; Virginia Longland, Bank Services Representative; Debra Davis, Senior Vice President – Retail Banking Officer; Jonathan Shapleigh, Vice President – Commercial Banker.
In making their nominations, employees are asked to consider such factors as interpersonal skills, customer orientation, product & service knowledge, commitment to the team and positive attitude along with consistently providing exceptional quality service to their customers.
Jenn began her career with Bank of New Hampshire in 2005 as a Teller in the Plymouth Office. In 2014, she was promoted to Bank Trainer and has been invaluable as she trains Bank Services Representatives for many aspects of their jobs, as well as other employees. All employees who participate in Jenn’s classes agree that she engages them, is extremely organized and is passionate about the topics she teaches. Jenn’s knowledge of the Bank’s products and services is impressive, and she shares her knowledge freely. She equips employees with the information and skills they need to be successful in their position. Jenn is an outstanding team player, she is well respected throughout the Bank and known for the exceptional level of service she provides to her internal customers. She’s extremely customer-focused, always cooperative, open-minded, and takes great pride in developing strong working relationships with both new and experienced employees.
Virginia began her career with Bank of New Hampshire in 2012 as a Bank Services Representative in the Bedford Office. With over 20 years of banking experience, she is known for her positive attitude, helpful nature, and excellent products and services knowledge. Virginia is the ‘go to’ person whenever there is a question on how to do something or for clarification on a process. Her customer focus is unmatched and is a valued member of the Bedford Office.
Deb began her career with Bank of New Hampshire in 1991 as a Senior Teller with 11 years of previous banking experience. Deb is well-known for how deeply she cares about the Retail Banking staff and how she focuses on every member in the same caring manner. Deb’s knowledge about Bank of New Hampshire’s products and services and processes and procedures is extensive. She is a wealth of information and is always welcoming to anyone who calls upon her with a question. Deb is a strong contributor to the Retail Banking team’s success. The level of service she provides on a consistent basis is second to none and her colleagues will tell you it’s a privilege to work with her.
Jon began his career with Bank of New Hampshire in 2005 as a Commercial Services Intern. In 2006, he became a full-time employee of the Commercial Banking division and was promoted to officer status in 2008. Jon is genuinely kind-hearted and friendly to everyone he is in contact with. He is well-liked and respected in the community where he lives and works and represents Bank of New Hampshire very well. Jon serves on the boards of several local organizations where he earns colleagues’ trust and builds strong relationships. Jon is a hard-working, successful commercial banker. He serves his customers in a timely manner, he’s friendly to his colleagues and his other business partners and he handles his work in a professional manner.
It’s easy to see why each recipient was selected for this prestigious award; they consistently provide exceptional service and are very deserving.
Bank of New Hampshire, founded in 1831, provides deposit, lending and wealth management products and services to families and businesses throughout New Hampshire. With 24 banking offices throughout New Hampshire and assets exceeding $1.4 billion, Bank of New Hampshire is the oldest and largest independent bank in the state. Bank of New Hampshire is a mutual organization, focused on the success of the bank’s customers, communities and employees, rather than stockholders. For more information, call 1-800-832-0912 or visit www.BankNH.com.
Photo Caption (L-R): Jennifer Schaffner, Bank Trainer; Virginia Longland, Bank Services Representative; Debra Davis, Senior Vice President – Retail Banking Officer; Jonathan Shapleigh, Vice President – Commercial Banker.
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1-800-832-0912 · www.BankNH.com
Tiffany BaertPublic Relations Officer