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How to Remove Your Personal Information Before You Get Rid of Your Phone


If you’re going to upgrade, sell, give away or recycle your phone, Bank of New Hampshire recommends following these steps to remove your personal information from it.

  1. Back Up Your Phone
    First, back up your phone so you have a copy of your information. You’ll need it when you set up a new phone.
  2. Remove SIM and SD cards
    If your phone has a SIM card, it may store your personal information. Remove the SIM card. If you’re going to keep the same phone number, you may be able to transfer your SIM card to your new phone. If you’re not going to reuse the SIM card, destroy it. If your phone has an SD memory card for storage, remove it.
  3. Erase Your Personal Information
    To erase all the data and information from your phone — including your contacts, text messages, photos, videos, search history, and browsing history — restore or reset it. If you’re not keeping your phone number, update the number on file with any accounts or services that use it to identify you. If you use an authenticator app to log in to any accounts, you may have to reactivate it.

Recycling Your Phone

If you aren’t going to trade in, sell or give away your phone, recycle it! See the Environmental Protection Agency’s advice about recycling your phone. Or check with the manufacturer, your wireless provider, or a local electronics store.

We hope that you find this article helpful. If you have any questions, please contact Bank of New Hampshire by phone at 1.800.832.0912 or chat with us online by visiting