Debit Card Fraud Alerts

Keeping our customers protected from fraud is important to us. Debit Card Fraud Alerts is a free service that notifies you when suspicious activity occurs on your debit card. If a suspicious transaction is detected, we will attempt to reach by email, text message, and telephone. Text Messages are the quickest and easiest way to receive and respond to a fraud alert. Please ensure that you have your mobile phone number on file with the bank.

Getting Started

All BNH cardholders are automatically enrolled in the alerting service however, having your current contact information is critical in informing you of suspicious debit card activity.  If your information on file with us is current, you don’t have to do anything.  It’s really that easy! If there is suspicious activity detected, we will reach out to you right away.

If you need to verify or update your contact information, you have three options:

  1. Log into your online/mobile banking and under Preferences, select Address Change
  2. Give us a call 24/7at 1.800.832.0912, or
  3. Visit your nearest Bank of New Hampshire office

How It Works

If suspicious activity is detected, the following actions will be taken:

  1. We will send a text message to your mobile device.The message will:
    1. Identify that the message is from Bank of New Hampshire
    2. Include the phone number of the Fraud Center
    3. Include a brief description of the transaction
    4. Require a response of “Yes” or “No” to confirm or deny the transaction.

       

      1. YES - If you indicate the transaction is fraudulent, you will receive another text message instructing you to call the Fraud Center and your debit card will be disabled.

         

      2. NO - If you indicate the transaction is not fraudulent, the system will mark the transaction as legitimate.It’s that simple!

       

  2. We will also send an email identifying the transaction and provide the phone number to call.When you return our call, please have the Case ID from the email handy.If you already responded to the text alert, there is no need to call…

     

  3. If we don’t hear from you, we will give you a call.

Additional Information

Never respond to a fraud alert communication unless it comes from one of the following sources:

  • Text messages will come from the short code 37-268
  • Email messages will come from noreply@enfactnotifications.com
  • Text messages will include our debit card Fraud Prevention Department’s phone number 877-273-5740.
  • The Fraud Prevention Department will only ask you to verify it you made the purchase in question and will never ask for account or personal information.

 

This fraud monitoring service is provided by Bank of New Hampshire. “Bank of NH” will be clearly stated in all text messages. Third party data, and message rates may apply from your wireless provider.