Security

How to Protect Yourself Online

  • Choose strong passwords containing at least 8 characters, and at least one each of the following: upper and lower case letters, numbers and symbols.

  • Keep contact information with the bank up-to-date to ensure we can contact you quickly if we notice any unexpected activity with your accounts.

  • Limit the information you share on Social Media.

  • When traveling have your mail held.

  • Shred old documents containing personal information.

  • Remove all personal information from old mobile devices, computers, and fax machines.

  • Keep software, anti-virus protections, firewalls and operating system patches updated.

  • Never shared your log in credentials with anyone. 

  • Do not allow your internet browser to save your user names and passwords for automatic login.

  • Be skeptical of unsolicited emails and attachments.

  • Only access your personal financial information from a computer or device that you trust and never leave your computer unattended while using online banking.

  • If your computer or mobile device is lost or stolen notify BNH as soon as possible so we can help you protect your accounts.

  • Monitor your credit report annually, from each of the three major credit bureaus: Equifax (1.800.685.1111, www.equifax.com); Experian (1.888.397.3742, www.experian.com) and TransUnion (1.877.322.8228, www.transunion.com).

  • Email you send to us may not be secure. To communicate with us securely use this link: Bank of NH Secure Messaging

 

How to Protect Yourself at an ATM or Gas Station

There are some risks you should be aware of:

  • Skimmers are devices that are attached to the card slot of an ATM or gas station pump by criminals to capture your account information and/or your money.

  • ATM cameras placed by criminals can capture your keystrokes or account information.

  • Muggings can also occur at ATMs.

    • Use extra precautions at night, in remote locations and unsecured ATMs.
    • Become familiar with the ATMs surroundings and notify someone from the bank if you think something is out of place.
    • Avoid counting your money at the ATM.

  • Don't forget to collect, then properly dispose of (shred) any ATM receipts.

  • Ensure you take your card with you when your transaction is complete.

  • Never loan your ATM/Debit card.

  • Never write your PIN on your ATM/Debit card.

  • Protect your PIN from prying eyes by shielding it with your other hand as you type.


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