Personal Security

How to Protect Yourself Online

• Choose strong passwords containing at least 8 characters, and at least one each of the following: upper and lower case letters, numbers and symbols.
• Keep contact information with the bank up-to-date to ensure we can contact you quickly if we notice any unexpected activity with your accounts.
• Limit the information you share on Social Media.
• When traveling have your mail held.
• Shred old documents containing personal information.
• Remove all personal information from old mobile devices, computers, and fax machines.
• Keep software, anti-virus protections, firewalls and operating system patches updated.
• Never shared your log in credentials with anyone. 
• Do not allow your internet browser to save your user names and passwords for automatic login.
• Be skeptical of unsolicited emails and attachments.
• Only access your personal financial information from a computer or device that you trust and never leave your computer unattended while using online banking.
• If your computer or mobile device is lost or stolen notify BNH as soon as possible so we can help you protect your accounts.
• Monitor your credit report annually, from each of the three major credit bureaus: Equifax (1.800.685.1111, www.equifax.com); Experian (1.888.397.3742, www.experian.com) and TransUnion (1.877.322.8228, www.transunion.com).
• Email you send to us may not be secure. To communicate with us securely use this link: Bank of NH Secure Messaging

How to Protect Yourself at an ATM or Gas Station

There are some risks you should be aware of:

• Skimmers are devices that are attached to the card slot of an ATM or gas station pump by criminals to capture your account information and/or your money.
• ATM cameras placed by criminals can capture your keystrokes or account information.
• Muggings can also occur at ATMs.
  • Use extra precautions at night, in remote locations and unsecured ATMs.
  • Become familiar with the ATMs surroundings and notify someone from the bank if you think something is out of place.
  • Avoid counting your money at the ATM.
• Don’t forget to collect, then properly dispose of (shred) any ATM receipts.
• Ensure you take your card with you when your transaction is complete.
• Never loan your ATM/Debit card.
• Never write your PIN on your ATM/Debit card.
• Protect your PIN from prying eyes by shielding it with your other hand as you type.